Some Key Aspects of our Support Services

  • SLA Driven Response Times.
  • Escalation of unresolved issues.
  • Root cause analysis and prevention of recurrence of an issue.
  • Continuous creation of FAQ and knowledge base.
  • Building support process in line with the organization’s SLA.

Why Outsourced Customer Support for Web Hosts?

  • Diminishing costs of recruitment and re-training
  • Holiday Coverage and backups
  • 24 x 7 Support
  • Industry best practices & Trends
  • Manpower cost & Quality

Why SupportBerry?

  • We are 16 years old, with 1500+ customers.
  • Our word-class IT Training facility ensures endless supply of trained personnel.
  • Very easy for us to scale up your support resources at very short notice.
  • Surplus bandwidth from multiple ISP’s and power backups