Some Key Aspects of our Support Services
- SLA Driven Response Times.
- Escalation of unresolved issues.
- Root cause analysis and prevention of recurrence of an issue.
- Continuous creation of FAQ and knowledge base.
- Building support process in line with the organization’s SLA.
Why Outsourced Customer Support for Web Hosts?
- Diminishing costs of recruitment and re-training
- Holiday Coverage and backups
- 24 x 7 Support
- Industry best practices & Trends
- Manpower cost & Quality
- We are 16 years old, with 1500+ customers.
- Our word-class IT Training facility ensures endless supply of trained personnel.
- Very easy for us to scale up your support resources at very short notice.
- Surplus bandwidth from multiple ISP’s and power backups