Dedicated Support Plans

Our Support Plans offers 3 levels of services based on the criticality of a task assigned.

 

Level 1

  • First Line of Contact
  • Resolving basic issues handled through control panel management
  • Point of contact for sales and billing queries.

Level 2

  • Intermediate Support level which requires server access based on SLA terms.

Level 3

  • Administrator Level Support
  • Server Access and Control to handle complex tasks
  • Software Installation
  • OS/Software Upgrades

Choose your Plan

Support Levels8 hours 5 days a week24x7
Level 1 Help Desk BasicBasic Plus
Level 2 StandardStandard Plus
Level 3 Dedicated AdminPremiumPremium Plus